RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept the return of products. Customers have the right to apply for a return within 30 days after delivery of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Notes

Custom-order or personalized items do not have a right to 30 days refund.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@chefstemp.com.

Please contact our Customer service to get the return address.
Email: info@chefstemp.com
Tel: +1 (323) 287 5798

WARRANTY POLICY

Warranty Policy： Standard 3 Year Warranty !

Our Warranty Policy is stress free! Simply Contact Us, and we’ll arrange a replacement! No need to send anything for repairs and be without equipment, just sit back, relax and await your new unit. Once it arrives, you don’t even have send back the defective unit, dispose of according to state laws. It’s that easy. We stand by our products and customers who purchase our devices.